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Terms and Conditions of Service

The following Terms of Use is a legal contract between an individual user (the customer) and the service supplier (Neetons Cleaning Services) regarding the use of our website and services.

Terms of Service – Carpet (including spot cleans and flea treatment), Upholstery & Rug Cleaning, Mattress Cleaning and Car Interior cleans

A minimum charge of £30 applies (within a 10 mile radius of Ipswich, outside this area a £50 limit applies) to all carpet cleaning, upholstery & rug cleaning bookings, until the value of the booking exceeds the minimum charge.

A minimum charge of £50 applies to all weekend call outs/bookings.

Pet urine treatment, soil filtration, dark edge scrubbing, bleach spots, and red dye stains may require additional charges. This also applies to any professional stain removal, pet treatments, fabric protector, deodorising, sanitising treatment, anti-microbial and odour elimination but we will discuss this with you prior to commencement of work.

Pet insecticide treatment may not be effective in one treatment. A second application may be necessary to remove fleas, carpet moth and other carpet pests.

We are happy to move light furniture like chairs, coffee tables, etc. Moving heavy furniture like beds, dressers, china cabinets, sofas, etc. may involve an added charge if a second technician is required.

We reserve the right to refuse to move furnishings due to weight and or size.

Special offers cannot be combined with other offers

Additional charges may apply if the property has restricted access and parking, have multi-storey floor levels without an elevator or longer commuting distances to and from a domestic property.

Prices displayed are based on average room sizes. Larger room sizes may be subject to slightly increased costs, which will be agreed upon on-site.

All quoted prices are for domestic households only.

The stairs item within the carpet cleaning category is equivalent to 13 steps.

All prices supplied are subject to inspection on arrival.

Stains cannot be guaranteed to be removed.

Stain protection may temporarily change the texture/feel of the fabric. This will return to normal after use/vacuuming in normal use.

We are not liable for the following:

Marks appearing on the face of upholstery fabric, caused by print on the back of the fabric or from padding or interlining which was invisible at the start of work, any parting of seams that have not been properly fastened by either, heat seaming or sewing, Damage arising on fabric due to previous cleaning or wear, pile shading of fabric caused by light reflections as a consequence of usage.

We will not be held responsible for pre-existing damage caused by bleaching agents, Colour fading as a result of exposure to light or cleaning products prior to our attendance or wear, cigarette smoke that may cause a permanent discolouration or stains that have been ‘set’ due to DIY attempts.

Payment is due on completion of work, invoices can be raised if it has been agreed prior to work commencing. Outstanding payments over 30 days will incur an admin fee of £50 and a 2.5% charge per day that the balance remains outstanding.

Payments accepted- Cash, Bacs payment, Debit Card or Credit Card.  We carry a mobile chip and pin card payment machine. Your invoice and work order are your receipt, if you require a payment confirmation receipt we can email you one.

On Arrival, we will carry out an inspection to verify the cleaning method you have selected is the most appropriate for your carpets and or Upholstery. We reserve the right to alter prices with prior agreement if we feel the method chosen is not appropriate.

If you are at all unhappy with the service that you have been provided with, you need to contact us within 14 days from the job being completed for a free revisit.

All quotations are valid for 30 days from the date of quoting. If the condition of the carpets/upholstery has changed in the 30 days including the use or service of another carpet cleaning machine or company, prices may vary. All written quotations are inclusive of labour, travel and products and are not subject to change.

If any unforeseen damage occurs to your property you need to notify us within 7 days of job completion, any claims made after this period of time will be invalid.

Cleaning of carpets and upholstery in your absence (when you have left us a key to access the property) will require a 50% deposit due on commencement of work to be left either in the property, or paid via PayPal, and the remaining 50% due on completion. We reserve the right to leave the job if no payment is left for us.

Neetons Cleaning Services will not be held responsible for any damages that have occurred prior to our arrival at a job, or for any damage that may occur if our guidelines haven't been followed, such as a picture falling from a wall during pest control treatment where we have advised they be removed.

We do not impose a charge for cancellations for health or personal reasons, however we do ask for as much warning as is practicable 48hrs or more is preferable, if this is not possible, as soon as you can prior to appointment time is appreciated. A cancellation fee of 20% of quote will be applied if cancellation is due to change of mind or job being done by yourself or another business.

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